Q&A: How ViacomCBS cut Zoom costs, not jobs, during the pandemic

In February 2020, before lockdown restrictions had even come into force in many countries, Zoom announced it had already added more new users in the first two months of 2020 than it had in all of 2019.

As lockdowns were introduced in North America and across Europe last year because of the pandemic, companies bought up Zoom licenses en masse, often with little due diligence or long-term planning by those purchasing them. That rush helped make Zoom’s videoconferencing software a go-to solution for remote workers who needed to stay connected.

James Moy ViacomCBS

James Moy, global senior director for tech asset management at ViacomCBS.

It also meant many companies wound up spending more than necessary to license Zoom (and other software) in the rush to keep their business up and running. Now, many are looking back at their spending over the past year to find savings. ViacomCBS, the US media conglomerate, is among those auditing their SaaS spending; it cut annual Zoom expenditure by more than 32{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} by finding and removing unused Zoom licenses, among many other areas of IT spending.

James Moy, global senior director for technology asset management at ViacomCBS, talked about his role at the company and how vigorous IT asset management helped ViacomCBS cut costs.

(This interview has been edited for length and clarity.)

What was your company’s approach to software deployment before the pandemic?

Copyright © 2021 IDG Communications, Inc.

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