Amazon employees say they’re happy with jobs, pay, and leadership

  • A majority of Amazon employees are happy with their jobs, a recent Insider survey found.
  • Of the 237 respondents, 43{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’re “very happy” in their jobs. 
  • About 26{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said they’re “very well paid” given their responsibilities.
  • Visit Business Insider’s homepage for more stories.

A majority of Amazon employees are generally satisfied with their jobs, including with the level of compensation they receive and the company’s leadership, a new Insider poll found.

In a recent survey, Insider asked Amazon employees a number of questions covering their job satisfaction level, across work, compensation, leadership, and work-life balance, among others. A majority of respondents told Insider they are happy with their jobs and the overall direction of the company.

Here’s a breakdown of those responses:

  • 43{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said they’re “very happy” in their jobs, while 35{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’re “somewhat happy” in their current roles. Only 12{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said that they’re either “somewhat unhappy” or “very unhappy.” Ten percent said they’re “neither happy nor unhappy.”
  • 26{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said they’re “very well paid” given their responsibilities, while 24{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’re “well paid.” Another 22{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’re “appropriately” paid. Only 5{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said they’re “very underpaid,” and 23{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they are “underpaid.” 
  • 32{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents “strongly agree” with the question asking if Amazon encourages a healthy work-life balance. Another 29{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they “agree.” Only 9{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} and 8{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said they “disagree” and “strongly disagree,” respectively, with the work-life balance question. Twenty-one percent said they “neither agree nor disagree.”
  • 35{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of respondents said they’re “very satisfied” with their direct management, while another 33{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’re “satisfied.” On the other hand, 10{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of the respondents said they are “dissatisfied” and 5{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they are “very dissatisfied.” 17{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’re “neither satisfied nor dissatisfied.”

This analysis comes from a SurveyMonkey Audience poll taken last month. The poll collected 237 respondents who were asked whether they’re happy at their jobs, satisfied with their compensation and direct management, and more. Amazon has over 800,000 employees in the US, and over 1.1 million worldwide.

The survey results show a counter-example to employee sentiment at Amazon, which hasn’t always been portrayed in a positive way. Dozens of current and former employees have told Insider that Amazon has a more demanding work environment than other companies, a culture that was famously depicted in a scathing New York Times article in 2015. Amazon’s top spokesperson later disputed the New York Times story in a separate blog post.

Amazon’s spokesperson declined to comment.

Over the past year, a group of Amazon employees publicly criticized the company’s COVID safety measures for its warehouse workers, which resulted in a number of protests and walkouts. Some of the employees who led those movements, however, were later fired, although the company said the firings were unrelated to the protests.

Still, an overwhelming majority of the respondents told Insider that they would recommend working at Amazon to their friends or family members. Fifty-seven percent of the survey respondents said they would “definitely” recommend the company, while 21{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said they’d “somewhat” recommend the company. Only 9{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} of the respondents said they would either “somewhat” or “definitely” advice against joining Amazon.

Survey data collected 237 respondents between December 18-31, 2020. Given a U.S. footprint of 800,000 Amazon employees, this translates to approximately a 5 percentage point margin of error with a 90{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} confidence interval. This survey was collected through a SurveyMonkey link promoted on Facebook to people in the United States who said they worked for An entry in a sweepstakes for six $100 gift cards was offered as an incentive to respond, organized through US Sweepstakes and Fulfillment Co. An optional verification question asked respondents who they worked for and 95{c25493dcd731343503a084f08c3848bd69f9f2f05db01633325a3fd40d9cc7a1} said Amazon. All other respondents were removed from the sample. Generally speaking, digital polling tends to skew toward people with access to the internet.

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